I am an experienced Digital Quality Moderator with a demonstrated history of working with a diverse team of 50 community agents, 3 quality moderators, 3 subject matter experts, and 5 team leaders who work hand-in-hand in maintaining a business and accounting-focused online forum, that engages and helps small business owners thrive.
I train, coach and evaluate community support specialists of a US-based accounting and payroll software company.
I am also a freelance content writer for a UK-based website traffic service provider.
Moreover, I travel, blog, review, proofread, curate and spread influence based on the collective needs of my clients while observing the utmost quality in English communication and social tone.
Along with critical-thinking and organizational skills, I have a strong sense of social media and digital communication topping it up with my experience in blogging and SEO-infused content writing.
Preferred fields:
- Consultancy
- Brand Management and Social Tone
- Customer Care
- Social Media Moderation/Management
- Online Community Moderation/Management
- Proofreading and Editing 