Growth driven Digital Transformation, Strategy, Operations, & Technology Executive & change agent accomplished in delivering sustainable growth, operating margin, & shareholder value. A visionary servant leader & strategic thinker repeatably delivering user-centric, high performance transformational solutions yielding multi-billion $ revenues. Adept in P&L management, turnarounds, risk management, Governance, & M&A. An articulate & effective communicator & influencer, proven in demanding environments. Diverse experiences in Luxury Retail, Manufacturing, HealthCare, Consulting, & Telecom as COO, CIO, VP. Ph.D in Engineering.
I am fortunate to have served in leadership roles in world-class global companies such as Tiffany and Company, Quest Diagnostics, Bell Laboratories, and Blue Cross. I have spanned multiple competencies: Strategy; Technology, Innovation, R&D; Operations, Support, and Outsourcing; Customer Experience and Engagement. I have built high-performing organizations from ground-up and continue to mentor, coach, and develop the workforce and future leaders.
Key Career Highlights:
Achieved $200M digital and business transformation, slashed corporate incidents 43% yearly, operations budget 40%, and realized a Claims platform processing 26 million annual claims.
Drove Demand Management, inventory optimization, and supply chain selection and implementation yielding a 4% YOY Sales growth, while achieving a $10M yearly manufacturing cost savings with 95%+ product yield.
Led the development of e-Commerce service achieving $1B diagnostic testing revenues with 55% monthly order increase. Managed Operations and Systems integration of a $450M public acquisition with a $65M synergistic cost reduction. Grew hospital business $7M annually by co-marketing technology services; saved $1.5M at-risk business.
Implemented a Board approved $6.6 Million strategic transformation enabling revenue generating technology services. Reduced infrastructure costs 33% via Cloud solutions and 25% operations cost via automation.
Specialties: Digital Transformation, Change Management, Risk Management, Corporate Digital Strategy, Board Interactions, IoT, Shared Services, Customer Intelligence & Journey, Customer Engagement, Quality Management, Enterprise Analytics, Lean, Global Service Delivery, Outsourcing, M&A Integration, Robotics Automation, Ops, Manufacturing, Supply Chain, Product Management, User Centered Design. Enterprise Architecture, Chief Information Officer, Chief Technology Officer, Vice President.