After over 40 years of Dental Hygiene practice I transitioned into soft skills training using my education background and training in soft skills from two resources. I have almost 30 years of training experience in non-profits, law firms, teaching institutions, professional organizations, conferences, individuals, and a wide variety of businesses. In 2014 I published: 5 Secrets to Effective Communication, a handbook to demystify the complexities of communication so readers can reduce conflict, resentment, disappointment, confusion, & complaining so that they can be more productive, efficient, creative & happy! In addition, they will learn how to communicate with clarity, impact and influence! You can find it at In 2014, I partnered with Paladin Coaching in the development of e-learning programs in soft skills, customer service & leadership training. I help my clients accomplish the following through my workshops, e-learning programs, & personal coaching sessions: -gaining soft skills in identified area/s for success & happiness while having fun -a practical approach to core competencies via an interactive learning process which allows them to solve their issues & apply new strategies -with effective soft skills a person can be more successful in all aspects of their life and greatly reduce their stress My specialties: Communication Skills, Customer Service, Sales Strategies, Managerial Training, Stress in the Workplace, Time Management & Organizational Skills, Problem Solving Techniques, High Performance Team Building & Managing, Presentation Skills, Motivational and Leadership Training, Results-Oriented Meetings, Transition and Change, Dealing with Difficult People, Train the Trainer, Gender Differences in Communication, Personality Typing, Interviewing Tips, Memory, Personal Coaching and Customized Sessions & e-learning programs and webinars in all those soft skills topics. Contact: