16 + years in the Offshore Outsourcing industry and played a key role in many offshoring projects to the Philippines for companies, large and small. I have witnessed seamless lift-and-shifts and outsourcing horror stories. I've dealt with customers who are a pleasure to work with, and those who weren't ready and probably shouldn't have outsourced yet. I have managed teams that provided outsourced solutions to organizations needing support for their accounting, sales, collections, tech, customer service, and back-office needs. 