Knowledge to navigate and use the following based on experienced on present and previous jobs:
Bria Professional
Ameyo (Professional)
(i3)Interactive Intelligence Integration
Salesforce.com
Microsoft Dynamics CRM Online
Microsoft Dynamics CRM 4.0
Microsoft Office 365
Microsoft Office 2010
Windows Azure
Windows Server 2008
Microsoft Windows Intune
Microsoft Lync (Including online meeting, virtual white board, IM and video calling)
Microsoft Sharepoint 2010
Microsoft Office Communicator R7
Webex.com (webinars)
Excellent written and oral communication skills and a passion to learn and to increase his skills
Receive inbound calls and do customer service for clients and customers
Do outbound and telemarketing pre-selling activities
Determined how much is the budget for software acquisitions
Know how to dig deep to uncover needs of the customers
Distinguish and be able to get a hold of the technical decision maker and business decision maker for the firm
Probe questions to figure out challenges and pains
Send large email attachments to customers and partners around the globe
Pre-qualify the leads according to their individual business requirements
Be able to come up with a marketing intelligence information (basis of the sales people on site)
Be able to speak with the primary point person for the firm (individual software assignment)
Be able to support a technical chat inquiry from the customers (chat support), in order to have them connected with the sales and account experts
Help the customers in trouble shooting their system
Be able to set an appointment or a meeting on the telephone
Tips in setting appointments
Do not sell the product or the service
Build value for the appointment itself
Provide an alternate of choice to narrow down the parameters
Specialties: Sales and Soft Technical Aspects 