Experienced real estate sales and finance professional with a proven history of surpassing individual KPIs in sales and customer experience. Versed in: construction project management, planning and development, commercial and single / multi-family property management, single family residential sales and consumer residential lending. Adept at identifying redundancies and inefficiencies, finds solutions / designs improved methods, systems and processes. Recognizes and recruits good-fit, talented mortgage professionals. Responsible for the strategic development, implementation and oversight of all facets of training and education for Real Estate Secured Lending Operations. Proactively identifies training needs and executes timely delivery in order to provide the RESL staff with the tools necessary to support organizational goals, ensuring effective onboarding, mentoring and guidance of staff.
Specialties: Organizational and Process Improvement User Acceptance - Beta and Pilot Testing Training and Development Instructional Design Client Experience & Retention Lead Management Project Management Sales & Marketing Staff Management Motivation & Team Building Productivity Enhancement Team Leadership & Coaching Operations Management & Processing Credit Management Quality Assurance Reporting Risk Management Financial Analysis 