Senior BPO manager with more than 8 years of experience ranging from Operations to Client Services with the varying lines of business:
Airline Inbound Reservations
Airline Trade and Back Office Support
End-to-end Cruise Holiday Planning
Cruise Customer Complaints/Winback
Cruise Social Media Management
Cruise/Holiday Back Office Support
Inbound Broadband Technical Support
Directory Assistance
Inbound Events Ticketing and Customer Service
Outbound Customer Account Management
Charity Organization Support
Relay Service
Inbound Financial Customer Service