Senior BPO manager with more than 8 years of experience ranging from Operations to Client Services with the varying lines of business: Airline Inbound Reservations Airline Trade and Back Office Support End-to-end Cruise Holiday Planning Cruise Customer Complaints/Winback Cruise Social Media Management Cruise/Holiday Back Office Support Inbound Broadband Technical Support Directory Assistance Inbound Events Ticketing and Customer Service Outbound Customer Account Management Charity Organization Support Relay Service Inbound Financial Customer Service