Results-oriented CUSTOMER EXPERIENCE MANAGER & CUSTOMER SUCCESS MANAGER with a collaborative leadership style and cross functional expertise in quality assurance, customer service and project management. Offers expertise in corporate training and marketing with verifiable success increasing performance in a range of environments. Award-winning professional blends a natural, hardworking and creative demeanour with proven operations management experience to drive operational and employee performance through hands on coaching and inspirational leadership. Dynamic bilingual communicator (English, Italian) acknowledged for professionalism, integrity and fairness and empowers staff through trust and training. Specialities: Call Centre Management Operations Management Customer Satisfaction IT Technology CRM - Salesforce Google Analytics Project Management Quality Assurance Strategies Quality Monitoring & Call Escalations Strategic Planning & Performance Metrics Coaching, Mentoring & Development Client Relations Excellence Strategic Performance Management Tools Forecasting & Trend Analysis