Results-oriented CUSTOMER EXPERIENCE MANAGER & CUSTOMER SUCCESS MANAGER with a collaborative leadership style and cross functional expertise in quality assurance, customer service and project management. Offers expertise in corporate training and marketing with verifiable success increasing performance in a range of environments.
Award-winning professional blends a natural, hardworking and creative demeanour with proven operations management experience to drive operational and employee performance through hands on coaching and inspirational leadership. Dynamic bilingual communicator (English, Italian) acknowledged for professionalism, integrity and fairness and empowers staff through trust and training.
Specialities: Call Centre Management
CRM - Salesforce
Quality Assurance Strategies
Quality Monitoring & Call Escalations
Strategic Planning & Performance Metrics
Coaching, Mentoring & Development
Client Relations Excellence
Strategic Performance Management Tools Forecasting & Trend Analysis