19 years successful call center experience for both, in-house and outsource centers, with learned strengths in floor management and day to day operations, formulating & implementing process improvements to enhance performance, productivity and profitability.
Led and/or either been part of a team to successfully launch and ramp new programs/accounts for new or existing clients
Handled multiple types of clients/programs: Customer Service, Technical, Financial, Inbound and outbound sales, and Back Office 