I have extensive end to end experience leading operations, projects, customer service, marketing, account & staff (remote & offshore) mgmt. with a proven track record in guiding sizeable, cross-functional teams in designing and launching cutting edge business solutions, driving greater efficiencies, engagement, and revenue. I can forge solid relationships with strategic partners both on and offshore and build consensus across multiple organization levels. I have proven my ability to lead large-scale change across multi-facility systems and a lifelong learner, who loves a challenge. I am reliable, loyal, and self-motivated with high expectations of myself and others while remaining open to direction.
Ability to manage multiple priorities in fast-paced environment. Gathers/analyzes the most critical information needed to understand problems. Identifies the key issues in complex or ambiguous problems.
Breaks down problems into manageable components. Recognizes symptoms that indicate problems. Ability to professionally challenge and debate issues of importance to the company.
Develops realistic plans requiring analytical and critical thinking (e.g., action steps, timelines) to accomplish objectives (e.g., optimizing performance). Plans and manages time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Holds self and team accountable for outcomes. Anticipates and addresses obstacles, redirecting efforts to accelerate the work or improve quality. Proven results in reduction of costs, increase market share, and efficient lean environment.
Ensures the accurate understanding of needs. Seeks feedback and identifies improvement opportunities. Ensures follow-up to confirm problems are solved. Continually searches for ways to improve service, performance, and quality (including the removal of barriers and providing solutions).
Identifies and recruits qualified people. Makes accurate evaluations of people's capabilities and fit. Provides honest, helpful feedback to others on their performance. Provides coaching and guidance where appropriate to enhance others' skill development.
Makes sound decisions regarding everyday issues and problems. Chooses from alternatives based on consideration of pros, cons, tradeoffs, timing, and available resources. Evaluates the impact or consequences of actions and decisions based on risk and rewards (e.g., impacts on reputation, sales, customer satisfaction). Makes timely decisions regarding problems/issues requiring immediate attention. 