After an unfortunate injury halted a semi-professional football career, Joe Hankins career path shifted toward the collections industry. Joe brings over twenty years of expertise in collections, financial services and business management acumen. Joe held the role of Performance Improvement Analyst and Manager for one of the worlds largest financial institutions as well as Advisor with Transunion. He led the National Recovery Group for auto and student loans. Joes core areas of competency include: compliance, risk management, lending, customer service, employee development, collections and service provider capacity. After starting his financial services career as a debt collector, Joe rose quickly through the ranks to hold the title of General Manager at two different collection agencies. Over the course of his career, Joe has demonstrated a strong ability to establish successful programs, direct efficient operations and improve the health of organizations both large and small.
Specialties:
Senior Management Leadership
Budget Creation
Commercial Lease Negotiations
P&L Management
Compliance Management Systems
Strategic Planning
Call Center Management
Business Process Outsourcing
Policy and Procedure Development
Information Security
Quality Assurance
Collection Strategy and Execution
Vendor Management
Business Development
Online Marketing Strategies
Search Engine Optimization
Marketing Collateral
Human Resources Human Resources
Staffing Solutions
Personnel Development
Employee Retention
Skills Based Training
Compensation Plans
Project Management
Information Technology
Needs Assessments
Predictive Scoring
Analytics and Reporting
Payment Processing Solutions
Sales force
Solutions positioning
Sales Enablement 