Results-oriented, high-energy, hands-on professional, with successful track record of accomplishments in the contact center industry specializing in financial and telco accounts. 16 years of customer service experience with background in project management/migrations and quality assurance. Solid experience in handling pilot accounts. Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks. Thorough knowledge of current US banking system, and a clear vision to accomplish the company goals.