I am an IT professional with over 20 years experience in Helpdesk / Desktop support, network and systems administration and internet support. UK Education and Experience Equivalent to Level Two Helpdesk / Desktop Support Technician Canadian Experience Specialties: Worked with Windows SBS/2000/2003/2008 servers. LAN/WAN environments including Ethernet, DHCP, Wireless and VPN. Hardware experience includes desktop / network printers, laptops, PCs, Laptops, PDAs and Servers. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Technical Support, and able to troubleshoot and resolve complex technical issues and concerns.