I am a passionate and experienced executive with a great track record and the ability to motivate and increase team performance and to build a company-wide customer-centric mindset.
I possess great business analyst skills that, combined with a knowledge of the industry's best practices, has led me to become an efficient contact center executive, where my natural leadership has allowed me to drive teams towards excellence while cultivating a positive work atmosphere. I am familiar with CRM optimization and development, leading to increased employee engagement and better results. 