My roles as an Information Technology professional have provided me with experience in a range of areas, such as, customer engagement, software implementation, network stability, technical and desktop support, telecommunications, customer service, organizational change management (OCM), business analysis and project management. I have a proven record of accomplishment when analyzing and solving technical problems on a wide range of hardware and software platforms. My solutions-oriented team player attitude helps me respond quickly to changing priorities, as well as accepting new tasks and responsibilities. It is my commitment to quality that drives my work ethic and produces results. Industry experience includes: IT Client Services, IT Service Management, Business Analyst, Project Manager, Supervisor, Team Lead, Implementation Manager, Training and Education, Instructional Designer, Career Development and Technical Support.