Leader of enterprise front line technology enablement for Issue Management for the Chief Control Executive office. Seasoned risk and compliance leader and strategy developer with more than 20 years of experience in diverse environments and businesses such as computer hardware, software product development, life insurance, mortgage sales and fulfillment, retail banking and health insurance. Strong leader with highly developed relationship building skills. MBA with a concentration in Executive Development.
Specialties: Reporting and data analytics, operational risk and compliance, issue management, strategy development, process design, Customer Experience Management, Customer Relationship Management, mortgage origination, executive compensation, retail banking, call center technology. 