A results-oriented Senior Manager with extensive knowledge and experience in directing operations in the highly demanding BPO environment with focus on sales and customer service. Backed by 15 years of experience in the industry, starting as a Call Center Agent and progressing to Senior Manager positions, I am highly skilled at leading and improving the performance of teams of as much as 500 employees. I am strong in developing leaders through coaching and mentoring and fostering strong employee relationships leading to improved retention and increased business productivity and profitability. 