I am a self-motivated, effective and broadly skilled analyst with a proud 17 year career during which I have been recognised for my work ethic, impact and insightfulness. Professional Competencies Skilled in working with complex data across various sources to produce information and insight that allows a business to change for the better Running KPI, SLA, financial, operational and client reports highlighting key trends and deviations Maintaining strong relationships with key stakeholders such as Credit Unions Minimising risk via a controlled framework with strict procedure documentation Excellent interpersonal, communication and negotiation skills, with the ability to influence critical decisions and to formulate positive internal and external relationships Outstanding verbal and written presentation skills, with a proven record of organising complex data, highly proficient with a range of software, and always quick and keen to learn new skills. Working effectively on my own initiative and with excellent time management skills able to fulfil my workload as well as taking on other duties as required Rational, logical and able to identify, plan and deliver improvements to key processes and metrics Attentive to detail with a logical and analytical approach to solving complex problems and issues