Seasoned and highly profitable operations manager with over a decade of managing a broad pipeline of loan products with a focus on providing exceptional customer service and bottom line financial accountability. Establish and direct short and long-term plans to turnaround underperforming areas and meet aggressive team production goals. Manage daily operations and lead processing and servicing activities to ensure efficient workflow is streamlined, consistent, automated and compliant with procedures. Capable of leading cross-functional teams and providing leadership through all stages of business and sales cycle development. Drive clarity around business priorities to incorporate corporate-level strategies and translate challenges into viable solutions to fuel business growth. Develop successful teams of client-facing professionals to uncover opportunities for shifts in responsibility, salary increases and succession planning leading to upward mobility.